Menu
Reply
  • 19
  • 0
  • 0
paperclip0596
Tuning in
380 Views
Message 1 of 5
Flag for a moderator

Cancel virgin account

How many days notice to cancel my contract with virgin 

0 Kudos
Reply
  • 15.76K
  • 1.64K
  • 3.55K
Superuser
Superuser
378 Views
Message 2 of 5
Flag for a moderator

Re: Cancel virgin account

30.

0 Kudos
Reply
  • 12.78K
  • 574
  • 1.73K
Forum Team (Retired) Kaz_A
Forum Team (Retired)
335 Views
Message 3 of 5
Flag for a moderator

Re: Cancel virgin account

Hi paperclip0596

I'm sorry to hear you are thinking of leaving us

With respect to the contract you have to give 30 days notice whether you are in contract or in a rolling contract.

If you are still in contract till February as you have mentioned on your other post  Contract you would have to pay Early Disconnection Fees till next Feb on your final bill.

Let us know if you need anything else.

Take care.

 

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

  • 19
  • 0
  • 0
paperclip0596
Tuning in
282 Views
Message 4 of 5
Flag for a moderator

Re: Cancel virgin account

So i can cancel my contract on the 19th January 2019 and that will give you 30 days, so can get the other broadband supply in to install my new service 

0 Kudos
Reply
  • 2.54K
  • 66
  • 105
Moderator
Moderator
249 Views
Message 5 of 5
Flag for a moderator

Re: Cancel virgin account

Hi @paperclip0596,

You can provide notice anytime after 30 days before your contract end date to avoid an early disconnection fee.

For example if your contract end date is 18th February 2019, you can give notice any time on or after 19th January 2019..

Full details of our disconnection procedure can be found here: http://virg.in/leavingVM.

Best,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply