on 30-06-2022 13:19
Hi Due to going in price.
I have try to phone 0345 454 1111 yesterday for 45mins and still can’t get through, try again now for my 1 hour lunch still can’t get through.
I can’t offer for your new price So I would like to cancel my contact.
contract number [MOD EDIT: Removed]
Ranna Flynn
30-06-2022 13:24 - edited 30-06-2022 13:24
you cannot cancel via the forum - you can write to the sunderland address - you could send a text - not sure if thats still an option or you can use whatsapp afaik
or continue to ring
on 30-06-2022 13:38
Hi @Ranna
The quickest method is by calling around 8am if possible when lines first open and are least busy.
If you don't want to be tied up on the phone you could also use WhatsApp on 0730 532 7112. This often takes 4-6 hours, however for the past few days forum staff have been advising this method can take 24 hours..
You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to
Virgin Media
Sunderland
SR43 4AA