Cancel broadband

[paolo2]

Hi 

I'm about to make my last payment on my broadband and landline account as I'm leaving virgin. What happens to my virgin mobile account that I have ? Does it just stay the same until contracts run out and then change supplier or doe's it just continue .

[Ayisha_B · Accepted solution]

Hi @paolo2 👋

Welcome back to our Community Forums and thanks for your post.

Sorry to hear you are leaving us. 

Your Virgin Mobile contract is separate to your broadband and landline. 

When you signed up for a Virgin Mobile plan, you will have committed to taking the service for a minimum amount of time. 

If you want to end your contract before this minimum term has finished, you may need to pay an Early Disconnection Fee.

We have some info 👉 here 

Let me know if you have any other questions. 

[paolo2]

Hi 

Thankyou for the information. I still wish to stay with virgin mobile as I've always been happy with the tariffs .

[Kain_W]

Thanks for getting back to us,

I;m glad the mobile side is good for you, is that seperate away from your Media package?

Regards,