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Cancel broadband order

xintong
Tuning in

 I just ordered a broadband from virgin media but i now change my mind and wish to cancel my order. the broadband quickstart self install pack is only to be delivered on 16 September 2022. May i know how to cancel from here? thanks.

My order number is CH2021955420, order date: 12/09/2022, Package Broadband:M350 Fibre Broadband

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi xintong

Thanks for posting and welcome to the community.

I am sorry you wish to cancel your account. This cannot be done via the community.

You'll need to either call us on 150 / 0345 454 1111. Or use Whatsapp Messenger on 07305327112

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill