Can’t update my contact number

[Ken70]

Same problem here, folks. Can't get my new mobile number updated and I've got the engineer coming on Friday 9th for an install. I've tried app & web without success.

Cheers. 

[Ken70]

Well I got a SMS from Virgin today on my new number so I assume its in the system although the old number is still showing on the app/website. No worries. 

[Kain_W]

Thanks for the update Ken70,

Welcome back to the community.

Can I ask are you receiving an error code at all?

Let us know,

[Ken70]

@Kain_W.   Nope, no Error Code, just the onscreen "Sorry the changes you made were not saved, please try again" above the Contact Phone Number field. 

[Kath_F]

Hi Ken70, 

Thanks for coming back to us and letting us know. 

We're aware the website is having some issues but if the text has come through to the right number then your account with us will be correct. 

Please let us know if you have any further issues. 

Thanks,