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Can't sign up to my virgin media


I used to work for virgin so I know I am doing everything correctly when signing up for my virgin media last night I placed an order for broadband only which is due for install 5th January I've signed my e contract and tried signing up to e billing but when entering my surname account number and area ref 20 and clicking im not a robot and pressing submit nothing happens 



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Forum Team (Retired) Kaz_A
Forum Team (Retired)
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Re: Can't sign up to my virgin media

Hi Chris34731

Thanks for getting in touch and welcome to the community 😄

If you've not got this sorted since you tried on Christmas Day then please pop back to me via the Om I have sent for me to check into this for you.

Might be an issue within CDFE that needs an IT fix lovely.

I have sent a PM to you that you can find on the top right in the purple envelope and if you can pop back to me on this that would be great.

Hope to speak soon!


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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