Can’t sign into My Virgin Media

[awr1946]

I received my bill today but can’t sign into my account.  It says my email or password is incorrect but I’ve checked and they are right.

Is there a problem with signing into Virgin Media today?

[awr1946]

I’ve had an email to say someone’s replied but I can’t see a new message.

How much longer is this going to take, it seems to be taking a ridiculous amount of time to resolve.

Are your tech team actually doing anything?

[Ilyas_Y]

Thanks for coming back to us @awr1946 on the forums. 👋🏼

I can see my colleague has dropped a message.
Please refer to the private chat to view this.

Kind regards,
Ilyas.

[awr1946]

Ilyas,

I’ve done that, he said he’d raised a ticket to get it sorted but nothing’s happened.

[Ilyas_Y]

Thanks for the reply @awr1946 on the forums. 👋🏼

Did he give you a ticket number?
Please don't post this publicly if so.
The IT team have a lead of 5 working days.

Kind regards,
Ilyas.

[awr1946]

No, he didn’t give me a ticket number

[Ilyas_Y]

Thanks for the reply @awr1946 on the forums.

I've looked on my end and I can see the ticket.
I've checked it and the update the team have given is that it has been resolved.
Can you try sign in to My Virgin Media for us please and let us know?

Kind regards,
Ilyas.

[awr1946]

Sorry, it still doesn’t work. How much longer must this go on?

[Ilyas_Y]

Thanks for the reply @awr1946 on the forums. 👋🏼

May I ask what the issue was with My Virgin Media?
Have you moved home or is it issues setting up a new account?

Let us know.

Kind regards,
Ilyas.

[awr1946]

Hi,

I moved house last May but it’s been ok until the latest bill was received.  My account has always been the same - same email and same password without any problems. Nothing’s changed at my end.

As I’ve said before this is getting ridiculous now, I’ve had the bill since 9th March and Virgin Media still can’t sort out this issue.  It was so much better with paper bills.

If this continues and you don’t solve it I’m going to cancel my contract, albeit that will be in November unfortunately and go to BT

[Ilyas_Y]

Appreciate the update @awr1946 on the forums. 👋🏼

When the last bill was received - what had happened?
Did My Virgin Media start displaying the wrong details or lost account access?

Let us know.

Kind regards,
Ilyas.