Can’t sign into My Virgin Media

[awr1946]

I received my bill today but can’t sign into my account.  It says my email or password is incorrect but I’ve checked and they are right.

Is there a problem with signing into Virgin Media today?

[Travis_M]

Hi @awr1946

Thanks for posting on our community forum and sorry to hear about the issue with your online account.

Have you tried a password reset using the 'Forgotten Password' option? Please let us know how you get on once you give this a try

Regards

[awr1946]

Travis_M,

I’ve tried that but it won’t let me do it as it keeps coming back saying my email address or password are wrong. I can’t get beyond this.

Ive tried both on my iPad and iPhone but it doesn’t work on either 

[Travis_M]

Hi @awr1946 

Thanks for your response

I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

[awr1946]

can someone  at Virgin Media resolve this for me please - I still can’t get into my account 

[awr1946]

Travis,

For some reason when I try to reply to your private message the reply button disappears 

I can’t add the screenshot but here’s the message

Your email or password was incorrect. Please try again or go back to change your email 

I’ve always used the same email and password without any problems before

To be honest I’m getting fed up with this due to a lack of resolution

[mtls15789]

Having same problem with blueyonder webmail

[Travis_M]

Hi @mtls15789 

Sorry to hear about the issue with your email

I'll drop you a private message now to confirm some more details, please keep an eye on your inbox for a message from myself.

Regards

[awr1946]

How much longer is this going to take before it’s sorted?

[Travis_M]

Hi @awr1946 

Thanks for your response

I've raised the ticket for you and as advised I'll be back in touch as soon as I receive a response regarding this, thank you for your patience.