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Message 31 of 123
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Re: Can't sign in to my Virgin Media account

Hi Pat_L, sorry to hear you've encountered this issue.

 

When you reset the password, did you make sure this was updated in Outlook as well? 

 

With regards to the 'something is broken message' - have you been able to try a different device/browser to see if the same thing happens? 

 

Tom

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Jussy1974
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Message 32 of 123
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Re: Can't sign in to my Virgin Media account

I’ve never known a site so flawed and unreliable.

Broken links etc yet sales and shop always work. UMmm🤔😯

I don’t think it’s a coincidence that you can always upgrade online and upgrade chat etc.

But complain, leave, downgrading etc. No chance can you do it online ever.

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Pat_L
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Message 33 of 123
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Re: Can't sign in to my Virgin Media account

Yes, the password was updated in Outlook, and yes the 'broken' page comes up on other devices and browsers.

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Message 34 of 123
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Re: Can't sign in to my Virgin Media account

OK Pat_L, I'll send a PM over shortly so we can help further.


Tom

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DebStewart68
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Message 35 of 123
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Re: ameRe: Can't sign in to my Virgin Media account

Thank you Tom for sorting this out for me.
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Oxlade89
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Message 36 of 123
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Re: ameRe: Can't sign in to my Virgin Media account

Hi Tom. 

I have seen you have managed to help people with this problem. I am having the same issue and have done for the past couple of weeks. Can you please help.

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Sportssports
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Message 37 of 123
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Re: ameRe: Can't sign in to my Virgin Media account

I'm also having the same problem with NTL email address. 

I don't use my Virgin email for anything other than receiving emails from yourselves. 

I've tried resetting the password as requested but getting the same screen about service not available as have others. 

I worked as an IT Support manager for 12 years in a big organisation and have got a degree in IT Support. I only mention this because I've done all the usual security checks on all the account settings and antivirus. 

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Message 38 of 123
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Re: ameRe: Can't sign in to my Virgin Media account

Hi Oxlade89,

 

Welcome to the community forums and thank you for your post. Our apologies, Tom is currently out of the office however I will be more than happy to help. Have you had issues signing in to a mail app as well as through our website?

 

Many thanks,

 

Louis

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Sportssports
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Message 39 of 123
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Re: Can't sign in to my Virgin Media account

Hi, 

I've got exactly the same problem as everyone else on this thread. 

I've tried everything to get in and reset my password but without any success. 

Can anyone help? At the moment I can't access my email, Virgin Media account or TV  On The Go. 

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Message 40 of 123
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Re: Can't sign in to my Virgin Media account

Hi Sportssports, sorry to hear you've encountered this issue as well. I'll be happy to help - look out for a PM from myself (purple envelope) and get back to me when you can. 

 

Tom

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