Virgin Media Community

[debhorton01]

Hi, I know it's nearly six months since this thread started, but the same problem has just happened to me this week  - I have rung 150 and when the advisor couldn't chnage the password for me he has referred the problem to Tech Support. I was just wondering for the person who this issue was resolved for if they had any idea what caused the problem and what was done to resolve it?

[norco-gaz]

I am having the same issue. When i type in the username and password i get the green ticks but it wont let me in. It says one of them is wrong. Same on the app. If i go to reset my password i end up at tje "oops something is broken" screen. This is frustrating. 

[David_Pn]

Morning norco-gaz

Thank you for posting on our community forum pages.

We are sorry to hear that you're having issues accessing your online account.

Are you able to post a screenshot on here of what happens when you try to access it please?

Thank you. 

[norco-gaz]

Hi. 

Here is a screenshot of my login page error. The password and email are correct but it says otherwise. 

Then if i go to change my password i get throught the security questions and get this page. The picture uploads dont seem to be workin either. 

no

[David_Pn]

Thank you for posting those images.

Have you also tried to access the account using an alternative device/browser?

[norco-gaz]

Hi. 

Yes i have tried a different browser and device. The email address is correct as i checked using the " find my email address" feature. The password is right i am 99% sure. But just in case i went to change it but it wont let me as it says this part of the site isn't working. 

[David_Pn]

I'd like to take a look at this in more detail norco-gaz.

I'll send you a private message in a moment so that I can get some account information.

Thank you. 

[DebStewart68]

Hi, I am having the same issues as everyone else, I am 100% certain I am using the correct details, I have tried different browsers and different devices, and I get the same messages as the person above! This post has been going for 6 months, come on Virgin how long does it take!!!!!!! 

[Tom_F]

Hi DebStewart68, sorry for any problems signing in to your MyVM account.

I can help get it sorted, please look out for a PM from me (the purple envelope) requesting some details so we can investigate further.

Hope to hear back from you soon.

Tom 

[Pat_L]

Good morning,

I signed up on my grandmother's behalf, as she's an 80+ year old and wouldn't know how to do this.

A few weeks ago her Outlook wouldn't let he log in, and I managed to get it sorted by changing her password.

It's started doing it again the past day or so, and I am also getting the 'something' broken page when I try to reset this password.

Her email is an old Blue Yonder account, but we've never had an issue like this since before the first time. Any light you could shed on the matter would be appreciated.

Thanks,
Alec