Can't sign in to Virgin account

[Dave_22]

Hi

I have TV and landline. I get the bills through to my email account but can't sign in.

My email is recognised but I can't change my password.

The 'input account number and security question' doesn't work.

The 'input account number and date of last bill' doesn't work either.

I have more than one email account but only one of them is recognised by virgin. 

If I try to set up another account it fails.

Gave up trying to talk to Virgin by phone.

[Paul_DN]

Hi Dave_22,

Thank you for reaching out to us in our community and welcome, sorry to hear you aren't able to sign into your online account or set up a new one even though we recognise the Email address, I wasn't able to find you on our system with the details we have for you, so I can help further I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.