on 02-01-2021 18:17
Hi,
I forgot my password for the cable account. I tried to reset it, but whenever I try to do so, I get the error Oops, Something's broken
So I can't log in or reset the password at the moment. Any help would be appreciated.
Thanks,
Marcin
Answered! Go to Answer
on 04-01-2021 18:40
Hi @mszczot
Thanks for joining me on PM
Just to update the thread, the online account issue was resolved via IT, normally a password reset can be completed online but this one needed IT to get involved
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 03-01-2021 13:26
Hi mszczot
Thanks for posting and welcome to the community.
My apologies for the online account issue. I'll PM you now to assist further
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 04-01-2021 18:40
Hi @mszczot
Thanks for joining me on PM
Just to update the thread, the online account issue was resolved via IT, normally a password reset can be completed online but this one needed IT to get involved
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-02-2021 22:46
Hi, I am also having this same issue, searched the website to try and contact someone to no avail, can a virgin person fix me too please?
on 14-02-2021 12:25
Hi Bex22,
Thanks for posting and welcome to our community 🙂
I'm sorry you've had some trouble signing into your online account, I've popped you over a private message so I can get a few more details from you to help.
Alex_Rm
on 18-02-2021 18:03
Hi,
I too am having this problem. Tried multiple times over several days, on different browsers, cleared the cache etc. Always get the opps something is broken message. The app annoyingly signed me out and now I can't get back in.
Could someone please help?
Thanks
on 19-02-2021 10:11
Hi Psav, I am sorry to hear that you are having issues with the password reset and want to get things resolved for you. Can you confirm if you're using the same password as you would for the online account? If so, can yoiu changed this and let us know if anything changes? Chris
on 19-02-2021 10:14
Hi,
Thanks for your reply.
I'm trying to reset my password. I've tried again just now and hey this screen from the reset password link.
on 19-02-2021 10:36
I am sorry to hear that you are having issues with the password and will send you a private message so that this can be looked into for you. Chris.
on 17-02-2022 15:54