on 31-01-2019 20:36
Hi
i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. I have not been able to get beyond the first screen despite numerous attempts.
I would be grateful for any assistance with this.
many thanks
Answered! Go to Answer
on 19-10-2020 09:56
Hi Truart,
Thanks for your post and welcome to the forums. I can certainly have a look for you. I'll need to confirm you account details so will send a PM.
Cheers,
Corey C
on 19-10-2020 10:00
Thanks for your post and for reaching out to us, PolarPenguin.
Very sorry to hear this has occurred. We you attempting to register with new email address? I can have a look for you if you have the account details. I'll send a PM to confirm.
Cheers,
Corey C
on 16-11-2020 06:13
I have the same problem, I also have an old blueyonder email that I want to use as my username, but it won’t allow me to. HELP
on 16-11-2020 09:36
Good morning @brack
Welcome to the forums and thank you for taking the time to post.
Are you able to confirm, have you previously set up a my virgin media account using the blueyonder email address before?
Kind regards,
Zak_M
on 16-11-2020 10:33
Hi Zak_M,
Yes, I have had a virgin media account for many years going back to Telewest days . I took a 2 month gap between homes. I thought I would have the same set up, but virgin have given me a new account, sadly losing my old phone number. Now I can't register with my old email address or any come to that.
on 16-11-2020 10:55
No problem at all, I can take a look into this for you.
I will drop you a PM now, please keep an eye on the purple envelope on the top right of the screen.
Kind regards,
Zak_M
on 05-12-2020 13:26
Hi I have the same problem trying to log in using my gmail account.
on 07-12-2020 13:42
Thanks for the post Wassa629 and welcome to our community.
We do ask that you keep your query to one post.
We'll respond on your other thread.
Thanks, Emily.
on 07-12-2020 14:58
My problem now sorted
on 07-12-2020 15:32
Hi Emily,
when trying to register I can select the protection for child & virus but I then get the following message.
We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.
thanks