on 31-01-2019 20:36
Hi
i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. I have not been able to get beyond the first screen despite numerous attempts.
I would be grateful for any assistance with this.
many thanks
Answered! Go to Answer
on 31-01-2019 21:23
Have your new Virgin Media services been installed and fully commissioned yet?
If not you need to wait for that to take place before you can register for the My Virgin Media online account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 31-01-2019 21:23
Have your new Virgin Media services been installed and fully commissioned yet?
If not you need to wait for that to take place before you can register for the My Virgin Media online account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-02-2019 14:10
New VM customer here as well. My broadband and phone has been successfully installed and start to run well, but I also got the problem of being not able to register for My Virgin Media, neither through the app or online.
on 01-02-2019 19:19
Thanks for the information Graham. The emails seemed to suggest I should register in the meantime. Installation isn’t for a few weeks so I will hang on. Thanks again
on 18-06-2019 19:52
Did you manage to register? I have been trying for over a week absolutely ridiculous. New customer not impressed!
on 20-06-2019 15:27
on 20-06-2019 15:51
Hi Cmp1,
Thanks for your post, it's great to have you as part of our community.
We're aware of the issue and working hard to resolve it, as soon as we have any further updates you'll find them here.
I'm sure we won't keep you waiting much longer till you can set up an online account.
on 25-06-2019 01:37
on 25-06-2019 10:46
New customer trying to register for a week now what’s going on not a good start feeling angry come on virgin 😢
on 25-06-2019 17:45