Can't register my email for logging into My Virgin Media account

[BonoShing]

For 2 weeks and many calls to Virgin, I still can't register my email for logging into My Virgin Media account like many others here.

Every time it takes long time to receive the verify email and then I clicked on the link in the email, it always says the link expired.

Calling Virgin Media is just a waste of time, everytime it spends tens of minutes and they're just pretending that they're solving the problem and ask me to wait for days.

[seanmac]

I've been trying to register... since May...

Multiple PMs and nothing has changed. Tickets are created, they're escalated, they're sorry for the delay and I'm still waiting.

[John_GS]

Hi BonoShing

Thanks for posting and welcome to the community. I am sorry for the verification issues, I'll send you a PM to sort this out now

Kind regards

[BonoShing]

feels like we're aboard of the Black Pearl now

[BonoShing]

That John from Virgin Media said he could help me disappeared without getting my issued fixed.

the other one appear says she will take over John's job now also disappeared.

and now after another week, my issue still hasn't  been fixed.

Virgin Media really got world class service that I have never experienced.

[Zoie_P]

Hi BonoShing, 

John as advised is currently off, we also have rest days, which I had we are not an instant messaging service and it can take 48 hours for a reply.

If you are happy to continue I will reply to your message to get your ticket raised.

Zoie