Can’t register for account

[Lemon27894]

I ordered to get broadband installed this Saturday and I have received an email to register for my virgin media account. No matter what password I use I get a notification that I can’t use it. Any tips how to solve this?

[Tom_W1]

Hi @Lemon27894, thanks for your post although I'm sorry to hear of your concerns raised.

That's strange, as if you've received the original email, you'll have set up a password at some point.

Perhaps there was a typo when you did this but I'm more than happy to have a look into this for you. Please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks