on 24-11-2022 09:50
As the customer service I've received for the last 3 weeks is frankly appalling and has ended with me being asked to post here I can't be bothered to explain everything again for the 100th time!
Someone from VM please read this thread and tell me when my problem will be resolved and how a WiFi booster was the fix for my complaint.
https://twitter.com/MatthewEwers/status/1589593252935897088?s=20&t=JVhcdQLw0LVbFVf9FA9y-w
Answered! Go to Answer
on 10-03-2023 09:33
Thanks Paulina,
This has been repeatedly promised so forgive me if I'll believe it when I see it. At least I've got a by when which I can respond to this time rather than my interpretation of vagaries.
It's interesting you say that's not the service you aim to provide when both Rob and Travis have contributed to that effect is on this very forum by promising things "as soon as possible" (not delivered after over a week) or "shortly" when Hetty is out of the office, in which case shortly by any reasonable person's measure was never going to happen. I'd say that suggests it's endemic within VM to pacify someone and move on rather than resolve the issue.
Let's see whether tomorrow brings an actual response.
on 10-03-2023 12:21
Hi @MattE1984,
Thanks for coming back to me. I completely understand your frustration and I do apologise that you've not had a call back.
I have emailed Hetty making her aware of this. She'll be back in over the weekend.
Thank you.
13-03-2023 08:21 - edited 13-03-2023 08:48
Good morning @Paulina_Z
As I start typing this it's 08:15 on Monday morning, I think we can all agree by any definition the weekend is over, isn't it?
So, let's play a little game... Over the weekend which of the following happened:
I look forward to your guess?
This is beyond ridiculous, I presume Hetty reports to someone at VirginMedia? I respectfully ask they call me with a resolution to the issue and what VirginMedia will be doing to address the appalling customer service I have faced, by close of business today (for the avoidance of doubt that is 17:30 GMT today 13/03/23), not shortly or as soon as possible, or when they get in. By close of business today.
on 13-03-2023 12:21
Lunchtime and no one has seen fit to respond for 4 hours....
13-03-2023 13:36 - edited 13-03-2023 13:41
5 hours... still waiting
on 13-03-2023 15:27
on 13-03-2023 16:32
13-03-2023 17:11 - edited 13-03-2023 17:12
20 minutes, emails ready to go!
As I know I can't post personal details here, I hope initials are ok to demonstrate I'm not bluffing. They are MG and SR.
on 13-03-2023 17:21
on 13-03-2023 17:22