Placed an order for Virgin Media yesterday, got an order confirmation email and the contract details.
Today I got an email saying the chosen date for installation was not available (why was it an option then?) and it had been moved forward to the earliest date.. this earliest date is no good and I need to change it again.
But to change it it says register for a virgin media account, sure. But to register it wants an account number, I've been given nothing besides an order number so far, though if that is the account number without the letters I haven't been able to test because it also wants an Area Reference code - which god knows what that could be.
I've googled and found lists and lists of area reference codes, but none of them seem to feature the area I live - and I don't live in the middle of nowhere or anything, I'm in west London, but apparently not a part on any of these publicly available lists.
The page also suggests the account number and area reference can be found in the welcome email, but there has been no welcome email so far.
Perhaps this will resolve itself when the email does finally come along, but having the installation date currently set for a time when we can't guarantee someone will be home is stressing me out and I'd like to have it sorted asap so I can relax again.
And before the obvious "call the number" - no can do, can't use the phone.
