Can't register account and online chat doesn't reply

[Anonymous]

I was having some trouble with my online account and eventually the support staff decided to delete the account so I could sign up for it again, however I've been getting an error page whenever I try to register for over a month now. I have tried to use the chat service 2 times and was stuck waiting for over 2 hours both with no response (during open times).

I've been using pay as you go, which is closing down tomorrow, so I'm a little worried (although I suppose it's my fault for expecting the issue to magically resolve itself).

Any advice would be helpful.

[Zak_M]

Good afternoon cdb2, 

Welcome to the forums and thank you for taking the time to post. 

Please could you confirm you are trying to sign up for a virgin mobile account? 

What error message are you getting when you try and sign in? Could you provide us with a screenshot? 

Kind regards,

Zak_M

[Anonymous]

Yes this is when trying to sign up.

This is what I get every time.

[Kain_W]

Hi cdb2,

Thanks for your reponse!

Have you been able to contact the number as stated on the image above?

Please let us know,

[Anonymous]

Hello,

No worries, I've decided to change providers.

[jem101]

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@Anonymous wrote:

Hello,

No worries, I've decided to change providers.

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Probably wise given the circumstances!