Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can’t login

xmissnad
Joining in

on ‎16-03-2023 20:09

So every time I try log into my account via the browser it ends up stuck on loading and refuses to actually log me in. I need to change the child safe web settings which it won’t let me do via the app, but the website is completely refusing to load to log me in. Any idea what I can do? I’ve tried clearing my browser and nothing seems to be working. 

0 Kudos
4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎16-03-2023 21:45

Hi @xmissnad 

Have you tried using an icognito window, or a different browser?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Matthew_ML
Forum Team
Forum Team

on ‎17-03-2023 08:16

Hey xmissnad, thank you for reaching out and I am sorry to hear this.

Did any of the advice above help at all?

If not I will send you a PM and we can look at why its not working and we can change these settings for you.

Please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

0 Kudos

xmissnad
Joining in
In response to Matthew_ML

on ‎17-03-2023 08:20

Hi, it didn’t unfortunately I’ve tried a few different browsers and still stuck on the loading screen. 

0 Kudos

Matthew_ML
Forum Team
Forum Team
In response to xmissnad

on ‎17-03-2023 10:23

I have sent you a PM, if you go to the purple envelope you should see it there. ^MM

Matt - Forum Team


New around here?

0 Kudos
Top