Can't login to account

[Jay24]

• My "My virgin media login" doesn't work.

I've signed up and can't login. Tried changing password and it says you don't have an account.

Tried setting up a new account and it says I already have one?

Tried phoning but keep getting cut off.

[Kath_F]

Hi Jay24, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're unable to log in to My VM. 

In order for us to look in to this further, we'll need to clear data protection with you so I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,