Can't login to Virgin Media account

[lano]

Similar to others, I'm not able to log in to my Virgin Media account. I have already registered details but when I click forgot password it says:

'We didn't recognise the username or password you entered. Please try again.'

Then when I click forgot email I enter my correct DOB, account number and area reference and it says:

'We haven't been able to find your details with the information you have provided '

This doesn't make sense as I am already registered. Any help would be much appreciated.

[Steven_L · Accepted solution]

Hey @lano,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Steven_L]

Thanks @lano and please let me know if you need any further help with your account issues.

Thanks,

Steven_L

[lano]

Thanks for the help Steven!

[Steven_L]

You're very welcome @lano 🙂

Please let us know if you have any further issues.

Regards,

Steven_L