Can't log in to my account

[Nope]

Clicking the "Sign In" button does nothing. No error message, it simply doesn't do anything.

[Nope]

You want a screenshot of nothing happening? Is this just an entry for some Absurdity Of The Year award?

[Ryan_N]

It seems like it's becoming a bit of a back and forth and we don't want that to be the case. 

If we can help - let us know. We're not aware of the issue that you're reporting hence needing to see the issue so we can take it from there. 

Also, no awards here - just wanting to help. 

Cheers, 

Ryan. 

[Nope]

How can you not be aware of the problem when if you look up the thread you will see that I have reported it?

Edit: Perhaps you can also explain why the "View your bill" link on the page at https://www.virginmedia.com/help is http://localhost:1864/support/help/view-your-bill-1 Does nobody do QA over there?

[Steven_L]

Thanks for coming back to us @Nope. 

As it has been over three months since you last posted, are you still having the same issues? 

Perhaps you can also explain why the "View your bill" link on the page at https://www.virginmedia.com/help is http://localhost:1864/support/help/view-your-bill-1 Does nobody do QA over there?

I'm not seeing that, when I clicked the link it goes to https://www.virginmedia.com/help no other pages, are you able to provide a screenshot of this, so that I can pass that onto the team to be investigated.

Regards,

Steven_L 

[Nope]

Right, it's become pretty clear to me that you can't or won't help. Do you think I'm going to forget this come renewal time? You've done nothing except blame me for VM's failures.

Of course I'm still having the same problem, otherwise I wouldn't be posting.

[Tom_W1]

Hi @Nope thanks for your latest message.

I'm sorry but we appreciate this is frustrating, however as previously mentioned, we are not aware of any problems (barring your own) where "nothing happens" when you press the Sign in button on My Virgin Media through our website. With you being the only person that's reported this, it doesn't come under our category of a known problem - it would be if we noticed a trend of customers experiencing this issue.

I know you've mentioned you only have one device, so could you please ask someone you know to attempt to help with one of their devices and see if you can sign in on theirs through their phone or computer perhaps?

If this works, it would appear to be a device issue at hand here, please let us know.

Many thanks

[Nope]

You can spout all the nonsense you want, it's not going to help you.

It is not a device issue. It is going to cost you money. I will be sure to explain why I refuse to renew my contract when it expires, along with the usernames of the staff who have failed to provide any useful information here, and in fact have merely continued to insist that it's my fault.

Since I cannot login and so cannot examine the invoices that you are taking the money for, you are not, in my view, fulfilling your responsibilities under the law regarding taking payments. We'll see whether the authorities share my view.