Can't contact virgin media

[Johnball]

Been on hold for a hr 3 time's now then line goes dead absolute joke how do I leave virgin media 

[japitts]

It would be easy to respond with a link to the VM help page that explains the cancellation process, but I suspect you're outside your minimum term and are looking to renegotiate a new 18month contract?

If so, then sorry to say but the forum staff here can't help with those. Have you tried using the WhatsApp chat-app method instead? I wouldn't normally recommend it, but if the phone lines aren't getting anywhere, it may be an option worth trying.

[Andrew-G]

This is the new normal for VM.  This may explain the most practical option, although I believe the forum staff are temporarily trying to sort out the cancellations mess (don't let that stop you complaining to Ofcom though).