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Can't change password

rossjames1
Tuning in

Hello.

I can't log in using the password I have always used but I  can't change my password, even when I use the recommended one. I'm simply advised "Your email or password was incorrect. Please try again or go back to change your email."

Why is this?


P.S. I don't use any virgin service other than email.

1 ACCEPTED SOLUTION

Accepted Solutions

Lee_R
Forum Team
Forum Team

Hi @rossjames1, thanks for posting and welcome back to our community.

Sorry to hear that you cannot access you email password.  Have I understood your post correctly?  Are you no longer a broadband customer with ourselves? If so, that may be the reason you're unable to access your email account?  As this usually supposed to cease within 90 days of your services, ending.

Regards


Lee

 

See where this Helpful Answer was posted

5 REPLIES 5

Lee_R
Forum Team
Forum Team

Hi @rossjames1, thanks for posting and welcome back to our community.

Sorry to hear that you cannot access you email password.  Have I understood your post correctly?  Are you no longer a broadband customer with ourselves? If so, that may be the reason you're unable to access your email account?  As this usually supposed to cease within 90 days of your services, ending.

Regards


Lee

 

O.K. Thanks. I suspected that might be the case.

You're very welcome rossjames1

I hope this has not caused you too much inconvenience.  Have you managed to update your important contacts?

Regards


Lee_R

Yes thanks.

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Great, thank you for for letting us know. 

Please get in touch if we can assist with anything in the future. 

Thanks, 

 

Nat