Can’t change my contact number

[slogess]

Can’t seem to change my contact telephone number using the app or on the web MyVirginMedia I open account details click edit on the phone number input the correct number press save and just get a message saying sorry the changes you made were not saved please try again.

Any help would be appreciated.

[Lats73]

I am having the same problem as everyone else.  I need to change my contact phone number as I'm moving jobs soon and have a new number.

[Tom_W1]

Hi @Lats73 thanks for your post, although I'm sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into this further.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks

[throwaway333]

Hi, same problem, need an old number changed and it won't save.

[Martin_N]

Hi throwaway333,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with changing your contact number. 

I am more than happy to help with this. 

I will private message you now to confirm your details. 

^Martin

[FiruzS]

Hi,

Can you assist me on how I can change my contact number?

Many thanks

Firuz

[Ilyas_Y]

Hey @FiruzS, thanks for reaching out to us and a warm welcome to the Virgin Media forums!

I'm sorry to hear about the issues you're having when trying to change the contact details.
I will assist you on this and get this done for you.
I will send you a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @FiruzS, thanks for speaking with us today.

I'm glad we have been able to assist in getting this matter resolved for you.
As always - we're here if you ever need anything.
Always feel free to reach out to us 🙂

Kind regards,
Ilyas.

[FiruzS]

Hey @IIyas_Y many thanks for your help and quick response. Greatly appreciated!

Firuz

[Ilyas_Y]

Thank you for your kind words @FiruzS, they are much appreciated 🙂

We always aim to respond as soon as we can to resolve any matter, as mentioned, you MyVM will update, it may not be straight away but will soon follow.

Kind regards.

[rchackman]

Same problem here. Help please Virgin... change of job, change of number.