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Can't change DD details on line

dnpark38
Knows their stuff

I want to use a different bank account for the direct debt but the my account on the web but it doesn't have the function .

How do I do it please?

Open Reach FTTP via ZEN 100mbs
1 ACCEPTED SOLUTION

Accepted Solutions

BenMcr
Very Insightful Person
Very Insightful Person
Try going here and clicking on 'Manage your Direct Debit'

https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/billing
**********************************
I work for Virgin Media - but all opinions posted here are my own

See where this Helpful Answer was posted

6 REPLIES 6

BenMcr
Very Insightful Person
Very Insightful Person
Try going here and clicking on 'Manage your Direct Debit'

https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/billing
**********************************
I work for Virgin Media - but all opinions posted here are my own

dnpark38
Knows their stuff

I just tried the link on bottom of that page and it doesn't work.

Open Reach FTTP via ZEN 100mbs

dnpark38
Knows their stuff

Tried again and it worked 🙂

Thanks

Open Reach FTTP via ZEN 100mbs

Hi dnpark38,

Thanks for your post. I'm pleased to hear you were able to update your bank details online in the end. If you need help with anything else, you know where we are 🙂

Kind regards

Beth

There is no "Manage your Direct Debit" link to click on. 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Apologies for that whoever,

Welcome to the community.

To clarify do you have a direct debit set up on the account?

Let us know,

Kain