Agee months back I lost my job, I contacted yourselves and managed to lower my payments per month. I've now noticed that they have steadily creeped back up to what they was before I lost my job and I'm in the same boat again. I've just rang up and explained my situation again to which I was told that I'm on the lowest package and they can't reduce any further. Unfortunately that doesn't help me in my current situation so I asked to leave to which I was told that I'd have to pay 180 pound to cancel. If I can't afford my monthly package how on earth am I going to find 180 pound to cancel with no job?? I just want out as the money I do have/get goes on more important things than virgin media.
You should have received a letter or email advising of a price increase from November. This will tell you that you can cancel, free of penalty. I suggest you phone cancellations and say you want to leave, penalty free.