Can register a virgin media account

[jonathanngai]

Mhy virgin boardband has been activiated for a week but I still cannot register for my virgin media account and it keeps showing the following, can anyone help me please? thanks.
We can't find an account with the details you've provided. Please contact us to register.

[Kath_F]

Hi jonathangai, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with trying to register your My Virgin Media account. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,