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clogdiver
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Can log in the webiste but not the app

I cant log into the mobile app but I can log into the website on a PC. 

Does anyone else have this problem?

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Re: Can log in the webiste but not the app

Hi clogdiver,

Thank you for your post, very sorry to hear you are having trouble with the mobile app.

What happens when you try to log into this? Are you getting any error messages when you try to log in?

Regards

Lindsey_C

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clogdiver
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Re: Can log in the webiste but not the app

Hi,

It comes up with 'Really Sorry'.  Make sure you're connected to the internet.  Which obviously it is.

 

Thanks

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Re: Can log in the webiste but not the app

Sorry to hear you're having problems logging onto the web site clogdiver.

 

Have you tried this in more than one browser? Sometimes the settings may be different and for example, let you in on Chrome but not on Firefox.

 

Thanks

Steven_L

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clogdiver
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Re: Can log in the webiste but not the app

Hi it works fine on a pc or even on chrome or Firefox on mobile. The issue is only with the app. 

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Re: Can log in the webiste but not the app

Sorry I got mixed up there clogdiver.

 

Have you tried to uninstall and reinstall the app?

 

Thanks

Steven_L

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clogdiver
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Re: Can log in the webiste but not the app

Spoiler
Many times. New phone as well. 
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Message 8 of 15
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Re: Can log in the webiste but not the app

Thanks Clogdiver. 

Can you confirm this is the mobile app you're having an issue with?

Have you logged into it before?

If not then you need to make sure the WiFi is switched off and log in via data so it can link to your SIM. 

Can you try this and see if that helps? 

 

Emma_C - Forum Team
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clogdiver
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Message 9 of 15
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Re: Can log in the webiste but not the app

This is the android mobile app. 

 

I've tried with the WiFi off and it will not log in. The account works fine logged in from a pc as I mentioned before. This is not the mobile phone app this is the virgin account app. 

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Re: Can log in the webiste but not the app

Ah, sorry. So this is the My Virgin Media app?

How far into the app can you get, can you sign in?

Or do you get an error as soon as you open the app?

Do you have a screen shot of the app at all so we can have a closer look, don't include any account information if it can be seen. 

Thanks. 

 

 

Emma_C - Forum Team
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