Cable re routing

[Jerwood]

Hi

i need some cabling re routing for some building work

can someone tell me how I contact Virgin to do this as I cannot get through the call tree

[newapollo]

Hi @Jerwood 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Natalie_L]

Hi Jerwood, 

Welcome to the Community and thank you for posting.

To complete any re-cabling work, we would need to arrange a technician visit at the cost of £25. 

We would be happy to get this arranged from here but we will just need to confirm a few details via private message. I will pop this over to you now and this will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi Jerwood, 

Thank you for your time today on the private chat.

I am very happy we have been able to get the visit arranged but do please feel free to get in touch if we can assist in the future. 

Take care,