CSS link not working

[Nathcav]

Been sent a link via test message for a new contract but the link won't work.

Enter surname and follow the I am not a robot prompts but nothing happens ?

Any way of getting email confirmation sent ?

[newapollo · Accepted solution]

Hi @Nathcav 

A few posters have had the same issue.

As a workaround try entering your title and full name, for example Mr John Smith - be sure to capitalise the first letter of each 

[Ayisha_B]

Hi @Nathcav,

Welcome to our Community Forums and thanks for your post. Great to have you on board 🙂

Sorry to hear the link isn't working for you.

Just checking in to see if the suggestion kindly provided by newapollo has helped at all?

Let us know so we can offer further support if needed.

Many thanks

[scarletttaylor]

got my text link today ,tried everything even the full name still isnt working 

[scarletttaylor]

not impressed been trying for 5hrs lower case all caps surename /full name changed browsers nothing has worked ridiccolouse 

[Ashleigh_C]

Hi there @scarletttaylor

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'm so sorry to hear that you are facing this issue with your text and viewing your contract. 

I will pop you a PM, now so that you can take a closer look, please keep an eye out for the purple envelope in the top right corner of the screen alerting you to a new message.

Thank you.

[Sanas]

Been putting In surname, still not working, have not even received an email confirming my order? Have not even got an account details. 

[Chris_W1]

HI Sanas, thanks for the message and sorry to hear that this is not working. 

Please try loading in an alternative browser to see if you get the same issue. 

If you are still having issues with this please let me know and I will look into this further for you.

 ^Chris.

[Sanas]

I am still having issues and I have not received an email as well. Think they must of misspelled my details 

[Chris_W1]

HI Sanas, this is an automated process and takes the details from the account, I will send you a private message to see if everything is okay. - Chris.