To cut a long story short, I've had countless issues/problems with Virgin since April/May. They have been out to my house well over 5-10 times, installing cabling underneath my pavement at the front of my house, setting up the appropriate infrastructure and things of that nature. I had to get out the area manager to come and look at the problem and "implement" a solution. This was done but then apparently the local council who Virgin Media need approval of (who they have got plenty of approval of before) have now apparently said "No" and my virgin media account/order was promptly cancelled.
I got in contact with CISAS towards the latter end of October, I was settled with someone on the VM Resolutions team on the 11th November, which they awarded me the amount that I was asking for which was only 211.00 GBP, I was happy with the result because that was the amount of money that I had lost during the unfortunate months and months of issues. I spoke to someone called Saira and she agreed with my terms. I waited 20-days and nothing, no money in my account, no cheque, nothing.
I very recently (2-days ago) spoke to a member of staff over at CISAS and re-opened my claim and sent over a message to VM and they have now 5-days to reply if not, it will then be getting escalated to an adjudicator, I think he said? so it seems that things are going well, kind of. I just want the money that I'm entitled to. This has been one of the worst experiences of my life, not going to lie. Little pathetic.
Virgin Media have some of the worst customer service I have ever seen and will not be coming back to the company at any point in the near future. Which is sad.
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I don't work for Virgin Media, all my opinions are my own.
10 years in IT. Web Developer.
