on 14-07-2021 21:14
I am looking at getting my kerb dropped and need virgin media to get in contact with myself so they can arrange a survey, as there is a CATV cover.
Thanks
on 14-07-2021 21:47
You might want to take a read of these recent threads, where the exact same issue has been raised. It should give you an idea of the process & costs involved:
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on 16-07-2021 07:58
I’m fully aware, but you can only get in contact with them via forums which is why I have started a new one
thanks
on 16-07-2021 08:22
Have you tried the contact form and/or number at https://www.virginmedia.com/lightning/network-expansion/cable-and-construction ?
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on 16-07-2021 08:36
Good Morning danc_08,
Thanks for your post on our Community Forums and a very warm welcome to you!
I'd be happy to take some details from you and pass them onto the area field manager to see if this can be arranged for you
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 22-07-2021 09:11
Hi David,
I have just emailed you but have got an out of office until September 2021, is there anyone else I can contact.
Thanks
Daniel
on 22-07-2021 09:49
Hi @danc_08,
Apologies for any delay and inconvenience here.
I assure you that my colleague will get back to you with further details and support in due course.
Thanks,