CATV Cover for dropped kerb

[danc_08]

I am looking at getting my kerb dropped and need virgin media to get in contact with myself so they can arrange a survey, as there is a CATV cover.

Thanks

[japitts]

You might want to take a read of these recent threads, where the exact same issue has been raised. It should give you an idea of the process & costs involved:

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Re-Catv-cover-want-to-drop-kerb-wha... 

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/CATV-cover-adjustment-for-dropped-k... 

[danc_08]

I’m fully aware, but you can only get in contact with them via forums which is why I have  started a new one

thanks

[japitts]

Have you tried the contact form and/or number at https://www.virginmedia.com/lightning/network-expansion/cable-and-construction ?

[David_Bn]

Good Morning danc_08,

Thanks for your post on our Community Forums and a very warm welcome to you!

I'd be happy to take some details from you and pass them onto the area field manager to see if this can be arranged for you

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[danc_08]

Hi David,

I have just emailed you but have got an out of office until September 2021, is there anyone else I can contact.

Thanks

Daniel

[Zach_R]

Hi @danc_08,

Apologies for any delay and inconvenience here.

I assure you that my colleague will get back to you with further details and support in due course.

Thanks,