CANCELLATION IN COOLING OFF PERIOD, BUT CHARGED £45

[coralann33]

i ORDERED BROADBAND OVER THE PHONE AND RECIEVED THE BOX BUT WAS UNABLE TO CONNECT IN MY HOME. i CANCELLED IN THE TIME ALLOTTED AND RETURNED THE EQUIPMENT. NOW i HAVE A DEBT COLLECTOR DEMANDING £45 AND NO WRITTEN STATEMENT OF WHAT THIS CHARGE IS FOR. IS THIS LAWFUL.

[Anonymous · Accepted solution]

VM often do whatever they please regardless of law or protocol. It appears that they believe that they didn't get the kit back. Have you got receipts/evidence of posting? I'd raise a formal complaint with VM, ensure your credit record is corrected by them and seek advice from Citizens Advice on the alleged debt. Also switch off caps lock 👍

[coralann33]

thank you, I did return equipment and received confirmation. as a pensioner i do not want to pay for something they are calling a debt when i do not know what it is for and have no invoice. i just want people to be aware that virgin will still charge for nothing.

[John_GS]

Hi @coralann33 

Thanks for posting and welcome to the community.

I am sorry you have a dispute over the debt. 

I will send you a PM now to assist further

Kind regards,