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692378
Joining in
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Message 1 of 5
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CANCEL MY CONTRACT NOW!!!!!

Just had to pay an GBP86 bill for a flat I DO NOT LIVE IN anymore. Have spend about a million hours on hold then got cut off (by virgin) so had to pay the bill to prevent it affecting my credit rating. I need to be sure the contact is cancelled now and get a refund but I can’t spend hours on hold on a premium rate number. I left the place in JANUARY so this is beyond a joke now. Seriously concerned my anxiety over this will give me a heart attack. Dear Virgin Media, SAVE A LIFE: ANSWER YOUR PHONES. 

yeah I’m dramatic sorry bout that.

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chenks
Community elder
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Message 2 of 5
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Re: CANCEL MY CONTRACT NOW!!!!!

you can't cancel here.
you need to call CS and speak to retentions.
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jbrennand
Alessandro Volta
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Message 3 of 5
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Re: CANCEL MY CONTRACT NOW!!!!!

Try this route if you havent already.
Call “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - they are open Monday – Friday, 8am - 8pm and on Saturday from 8am - 6pm. – [early is best!]) you will get a UK call centre who are more helpful.
Or call into your local VM high street store and see if the manager in there can sort it for you.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jpeg1
Trouble shooter
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Message 4 of 5
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Re: CANCEL MY CONTRACT NOW!!!!!

How did you cancel the contract in January? 

I hope you have a record of that. 

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Forum Team
Forum Team
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Message 5 of 5
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Re: CANCEL MY CONTRACT NOW!!!!!

Hi F-ingAnnoyed, sorry for the frustration this has caused.

 

Unfortunately we're not able to accept your notice to cancel via the forums. 

 

You can call or write a letter to cancel your account. Please find all of our contact details here


If there's anything else we can assist with let us know.


Tom_F 

 

 

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