Broken external brown box

[ertyil]

Hi,

Our brown box and cable on the outside has been damaged. all the wires are exposed. I tried calling customer services but I didn't get any help from them. Could someone help me to fix my cable and renew the brown box please?

Thanks

[Carley_S]

Hi ertyil, sorry to hear that your omni box has lost it's cover. You mention that there is a damaged cable, are you experiencing any service issues at this time? ~CS~

[ertyil]

Hi Carley,

Luckily I have still internet connection. But I need a new brown box cover. How can I get new one? Could you help me for this please?

Thanks

[Matthew_ML]

Hey ertyil, thank you for reaching out and confirming this for me.

I am going to send you a PM so we can look at getting this resolved for you.

Please look out for the purple envelope. Thanks 

[ertyil]

Thanks for quick reply.

[Matthew_ML]

Hey ertyil, thank you for confirming this for me.

I am very happy we've managed to get a tech booked in to fix this.

Please do keep me updated on how this visit goes and I hope you have a lovely rest of the day. Thanks 

[ertyil]

I will let you know how it goes

best regards