Broken external Brown Box

[Mazzamay12]

To Whom It May Concern,

I would like to make you aware that the brown external box is broken and is in need of repair as all wires are on show.

I also have a cable that goes all up my garden which I believe is your company's. 

I would be very grateful if this issue can be sorted and if the garden cable in green be removed as I do not have Virgin.

[Nathan_B]

Hi there @Massamay12, welcome to our forum and thanks for your post.

Thanks for letting us know about this damaged box and cable in the garden. I can certainly arrange for this to be fixed/removed for you.

So I can do this I am going to send you a PM to confirm your details.

Regards

Nathan