Broken brown box outside

[Klw]

My box outside is completely broken and my cables are exposed. Is it possible to get this replaced?

[Ernie_C · Accepted solution]

If you wait here, possibly a couple of days, a member of Virgin Media staff will arrange this for you.

[Kath_F]

Hi Klw, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that the box is broken resulting in exposed cabling. This is something we can certainly arrange an engineer to resolve but I will need to confirm some information with you. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi Klw,
Thanks for coming back to via private message to confirm your information. 🤩
I have booked you in for the next available appointment and sent you details of the appointment via direct message.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this by replying directly to the direct message and we can support you further. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the appointment goes. 😊
Take care.

[Warburton1988]

Mine also is broken. Please can you send me the relevant information.  Thank you. I have tried to report via the website but doesn't give you the option for broken equipment reporting. 

[Steven_L]

Hey Warburton1988,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your omnibox, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L