Which forum should this be posted too?
Back in February I negotiated a reduction in my monthly charge. The next month, it went back up again. Why?
And why does no one answer my emails when I try to enquire as to why?
Who are you emailing?
Thank you for posting in regards to your pricing concerns, I'm really sorry that you've been charged more than expected.
In order to investigate further, we'll need to clear account security. I'll send you a private message now to complete this, please head to the purple envelope in the top right corner.