on 16-07-2021 20:15
I recently sent a pod back and shed for intelligent Wi-fi to be switched off on my account, but now when I log into my account online it states I do not have broadband, when quite clearly I do 😂. Could this be rectified or do I have to phone to get this sorted..
thanks
on 17-07-2021 09:12
Good morning @markdyer72
Welcome back to the forums and thank you for taking the time to post.
That is a little strange.
Please can you confirm if you are referring to your my virgin media account?
Kind regards,
Zak_M
17-07-2021 09:17 - edited 17-07-2021 09:18
@Zak_M wrote:Good morning @markdyer72
Welcome back to the forums and thank you for taking the time to post.
That is a little strange.
Please can you confirm if you are referring to your my virgin media account?
Kind regards,
Zak_M
Hi yes that is correct, I have virgin tv and broadband and landline, but since sending my wireless pod back and requesting intelligent work-if is disabled from my account, when I log into my virgin media account it states I have tv and landline and says ‘add broadband’ which I already have lol
on 17-07-2021 09:32
Thank you for coming back to me.
I have taken a look over your account and can confirm that broadband is still active in the property.
Its something I haven't seen before, I will raise this with our team but I would suspect that it will reset itself after the remainder of this month.
Kind regards,
Zak_M
on 17-07-2021 10:03
@Zak_M wrote:Thank you for coming back to me.
I have taken a look over your account and can confirm that broadband is still active in the property.
Its something I haven't seen before, I will raise this with our team but I would suspect that it will reset itself after the remainder of this month.
Kind regards,
Zak_M
Ok that’s great thankyou
on 01-08-2021 08:47
New month and new billing month and my account is still not showing that I have broadband.
on 01-08-2021 10:23
Hello markdyer72
Sorry this is still not showing on your account
Let me get this looked into for you asap
Gareth_L
on 01-08-2021 12:43
Thankyou 👍🏻
on 02-08-2021 12:55
Hello markdyer72
I am still chasing this up for you
Gareth_L
on 02-08-2021 12:59
That’s great thankyou 👍🏻