Broadband not showing on my account

[markdyer72]

I recently sent a pod back and shed for intelligent Wi-fi to be switched off on my account, but now when I log into my account online it states I do not have broadband, when quite clearly I do 😂. Could this be rectified or do I have to phone to get this sorted..

thanks

[Zak_M]

Good morning @markdyer72 

Welcome back to the forums and thank you for taking the time to post. 

That is a little strange. 

Please can you confirm if you are referring to your my virgin media account? 

Kind regards,

Zak_M

[markdyer72]

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@Zak_M wrote:

Good morning @markdyer72 

Welcome back to the forums and thank you for taking the time to post. 

That is a little strange. 

Please can you confirm if you are referring to your my virgin media account? 

Kind regards,

Zak_M

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Hi yes that is correct, I have virgin tv and broadband and landline, but since sending my wireless pod back and requesting intelligent work-if is disabled from my account, when I log into my virgin media account it states I have tv and landline and says ‘add broadband’  which I already have lol

[Zak_M]

Thank you for coming back to me. 

I have taken a look over your account and can confirm that broadband is still active in the property.

Its something I haven't seen before, I will raise this with our team but I would suspect that it will reset itself after the remainder of this month. 

Kind regards,

Zak_M  

[markdyer72]

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@Zak_M wrote:

Thank you for coming back to me. 

I have taken a look over your account and can confirm that broadband is still active in the property.

Its something I haven't seen before, I will raise this with our team but I would suspect that it will reset itself after the remainder of this month. 

Kind regards,

Zak_M  

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Ok that’s great thankyou 

[markdyer72]

New month and new billing month and my account is still not showing that I have broadband.

[Gareth_L]

Hello markdyer72

Sorry this is still not showing on your account 

Let me get this looked into for you asap 

Gareth_L

[markdyer72]

Thankyou 👍🏻

[Gareth_L]

Hello markdyer72

I am still chasing this up for you 

Gareth_L

[markdyer72]

That’s great thankyou 👍🏻