on 21-07-2021 12:48
When I log into my account online it doesn't show I have broadband, just tells me to add it..... I have broadband and its working fine. I now can't use the Connect App as it doesn't think I have broadband! I've phoned several times..... no real answer, twitter reply sent me here. I'm at a loss!!
Answered! Go to Answer
on 22-07-2021 20:32
Thanks for joining me on PM JosettePaveley
Just to update the thread, it's been raised with IT.
Timescales are 3-5 days and the advice given in the PM was to log in after 1 week and it should be solved, if not, to pop us a pubic reply to let us know either way and we can act if needed.
Have a lovely evening,
Best,
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on 30-07-2021 12:41
Hiya,
Just to let you know Broadband is still not showing on my account. I've logged out and back in again.
Jo
on 30-07-2021 13:36
Hi JosettePaveley,
Thank you for coming back to us, I have checked this Today and the ticket is still open and with the team, we are sorry for the delay, please give it until Tuesday next week.
Regards
Paul.
on 05-08-2021 23:14
Hiya,
It's still not showing my broadband... 🙃
Jo
on 06-08-2021 08:32
Hi Jo,
I'm afraid that this issue is still with our IT team. We will update this thread as soon as we have a response from IT, thank you for your patience!
Kind regards,
Laurie
on 23-09-2021 09:06
Exactly the same as Josette. Logging on via PC the top of the screen ssays "You have been boosted" but it also says I don't have broadband, which I do.
on 23-09-2021 11:11
Hello AS
Can you please post us a scree shot of this, so we can investigate it
Gareth_L
on 23-09-2021 11:48
on 23-09-2021 13:56
Thanks AS
I have just asked for this to be looked into
I may need some more details off you very shortly
But that will be done by Private Messaging
Gareth_L
on 23-09-2021 19:24
Hey,
Mine is still showing as I don't have broadband, any update?
Many thanks,
Jo