Broadband and amazon voucher

[Stefchels]

Signed up to virgin media with the guarantee of the £75 amazon voucher. 

Have not received voucher or email and its been more than the 60days from signing up (though we weren't advised we would need to wait so long for it ) 

[tecdude]

I think the best way to fix it is to text them at 07533016422 and tell them that you were promised an amazon voucher.

[Graham_A]

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@Stefchels wrote:

Signed up to virgin media with the guarantee of the £75 amazon voucher. 

Have not received voucher or email and its been more than the 60days from signing up (though we weren't advised we would need to wait so long for it ) 

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Follow the advice given here:

https://www.virginmedia.com/help/virgin-media-free-gifts3

The mobile number in message two is for mobile queries only.

[Zoie_P · Accepted solution]

Hi Stefchels, 

Thanks for your post and welcome to forums 🙂
I am sorry to hear you have not received your voucher. How did your order this was it online? Was it a 3rdparty site or directly on our site

Did you receive confirmation of the order with the voucher included?
Zoie

[Stefchels]

We signed up through virgin directly when someone called to the door and was told about the voucher when we signed up. 

We've got two houses with the same promise and both haven't received it 

[Zoie_P]

I am sorry Stefchels,

Our field sales agents cannot offer these to customers. Do you have any evidence such as an order slip from the salesperson to confirm the offered this?

Zoie

[Stefchels]

Yes our sign up contract says we're signed up for it 

[Zoie_P]

Okay I will pop you over a PM and we can look into this for you, Keep your eye open for the purple envelope 🙂
Zoie