Broadband and Home Phone Contract - Moving Home

[pkw5]

I was informed by Virgin Media, via an online chat and by the moving team, back in July/August of this year that when I changed address on 12th August that my contract at that time for broadband/home phone would continue until 29th December 2022 (the expiry date), if I kept the same services and didn’t change anything (add or take services away).

I have discovered that my contract was in fact renewed on 15th August, even though I didn’t change any of the services or agree to it, apart from my landline telephone number, which needed to be changed because of a new STD area.

Is there a way to get my original contract period reinstating, so it expires on 29th December, 2022. I have tried an online chat, which was a waste of time.

[Paul_DN · Accepted solution]

Hi pkw5,

Thank you for reaching out to us in our community and welcome back, sorry to hear there has been some disprecies around your contract after moving, I was abole to locate you on our system and can see where the confusion may lie, so I can help you I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.