on 09-02-2023 17:28
Hello,
Hopefully the right area but let me know if not…how do I get a dongle for temporary broadband (as it broke on 31 Jan and current fix date is 2nd March earliest it seems despite escalating). Both broadband and tv remain down still. Over 4 weeks seems a while..(tried sales as customer support suggested but no luck that way). Grateful for any feedback..
Craig
09-02-2023 18:08 - edited 09-02-2023 18:10
@916s wrote:Hello,
Hopefully the right area but let me know if not…how do I get a dongle for temporary broadband (as it broke on 31 Jan and current fix date is 2nd March earliest it seems despite escalating). Both broadband and tv remain down still. Over 4 weeks seems a while..(tried sales as customer support suggested but no luck that way). Grateful for any feedback..
Craig
Is your TV/broadband broken as in a 'total loss of service' or broken as in working intermittently/not very reliably?
Have VM said what the fault is caused by?
A total loss of service for your broadband gets you compensation at £8.40 per day after two working days if VM fails to fix the fault in that time
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation
VM might offer you some temporary mobile connectivity device in the meantime but it has been mentioned on here before that might be for an expected delay of 8+ weeks. Some of those who have had one and reported on here have said they didn't work brilliantly well.
on 09-02-2023 20:19
Hi @916s
Thanks for posting and welcome to the community.
Sorry to hear of the issues with the services, from a system check this is a construction issue.
I will send you a PM to help
Best wishes
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 10-02-2023 11:44
on 10-02-2023 11:49
on 13-03-2023 10:10
Hi @916s
Thanks for joining me on PM and allowing me to sort this for you 🙂
If you do ever need anything, please do pop back to the Community.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill