Broadband Service Issue

[Dmn69]

Hi, we had a Virgin Media broadband on our address that ended like a week ago and we still have the wall box, but now when I want to order a new contract, your website says there is no service on our address. That makes no sense. There is no contact, no possible way for a new potential customer to contact your company. I have no customer number nor virgin media phone number so your phone bot won't let me thgrough to speak with the real person. Please at least tell me how can I contact your company to solve my problem.

Customer Service 0 / 10

[Kath_F]

Hi Dmn69,

Thanks for your post and a big welcome to the Community. It's great having you on board with us.

I'm sorry to hear about the issues you have been having with trying to take out new services. I'm happy to take a look in to things but I've been unable to locate your old account on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,