Managing Your Account - Cable - Virgin Media Community

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Invitation to discuss new contract

Our VM contract expires on 12/09/24 but today we received a text message from VM to remind us our contract is ‘coming to an end soon’ and asking us to ‘Recontract now’.We would not normally expect VM to be in touch about a new contract until much nea...

Reconnection and getting callback about new deal

Ive had my services reconnected and to be honest that was easier then expected. I had a callback from the agent who sorted it to confirm that everything was sorted and to discuss setting up a new contract. Unfrotunately we couldnt agree on a package ...

TNT Sports incorrect charge

HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...

Switching / changing primary account holder

I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...

Early termination Fee - new contract less than 14 days

Hello really disappointed with Virgin Media. I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new contract my account would straight away revert to th...

No netflix activation, support not able to help

HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...

Trying to change contract

Hi allSo after getting a notification that my package is going up by £20 from May the 3rd I decided that I wanted to start a new contract on the 3rd of May (when my contract expires) which is just broadband only for £29.Online chat was no help, just ...

Moved house, kept package, lost TNT

Hi,I was moving house, had a chat with VM and agreed to keep the same package (Maxit TV) at my new address. However, on activation at the new address I no longer have TNT sports. I can see many other threads with a similar problem. I believe that Max...

Homeless - Not Getting Anywhere with Customer Service

My family and I am going to be homeless at the end of the month (Apr 2024), I've been with Virgin Media for 15 years, never missed a payment or had any issues being a loyal customer. Today I've spent 2 hours on the telephone trying to explain these c...

Keep getting messages saying my VM contract has ended when it hasn't

I took the opportunity to renew my contract at the end of last year and chose an 18 month one with promotional prices valid until 9th June 2025. I was sent a copy of the contract and when I select 'View contract' in My Virgin Media, the correct infor...

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