Breakdown of Bill

[carirose]

did you ever succeed in getting a break down - I also need one. Several customer services advisors have told me they would send one but I've not received one and have spent around 4 hours on the phone to Virgin this week and am ready to leave now. I only wanted to find out what i was paying for broadband.

[upthebluebirds · Accepted solution]

No afraid not, sorry. Very frustrating.

[carirose]

yes very frustrating - especially as have been told by Virgin that i could have this!

[Ernie_C]

What you get from Virgin Media (and other suppliers) is a bundle of services, no breakdown of individual component prices.

Do you expect to be given the component prices for the ingredients of a cake?

[carirose]

I expect that Virgin Customer Services should not tell me they can provide me with something if they actually can't.

This is a reasonable request as many people can claim back some of their broadband costs if they are working from home, so need to know the broadband cost of their package.

[Ayisha_B]

Hi @carirose, 

Welcome to our Community Forums and thanks for posting.

You can view your bill by logging into your online account however you won't get a breakdown of your package into a cost for each service. We would provide the total package price. 

For more info understanding your bill see here 

Kind Regards,